Strada Vitality Privacy Policy
This policy explains how information submitted through the Strada Vitality website is used for account access, support, documentation questions, and reviewed order requests.
Privacy Practices
Information We Process
Strada Vitality may receive account details, contact information, shipping details, product selections, order-request notes, support messages, and documentation questions submitted through the website.
How Information Is Used
Information is used to review qualified-account access, respond to documentation questions, confirm availability, coordinate approved payment or invoice steps, provide support, and maintain records connected to requests.
SMS Communications
When a customer voluntarily enables Text updates, Strada Vitality and its messaging service provider may process the customer's mobile number, consent record, transactional message content, delivery status, replies, and opt-out events to provide order confirmations, order-status changes, shipping and delivery updates, and requested support. When a customer separately enables saved-cart reminders, Strada Vitality may also process saved-cart status, the selected time zone, reminder eligibility, and conversion state to send and cancel recurring automated marketing texts about an unfinished signed-in cart. Cart reminders are sent only from 8:00 a.m. to 8:45 p.m. in the customer's selected local time. Customers should not send passwords, payment-card details, medical histories, treatment questions, or dosing information by text. Reply STOP to opt out or HELP for help.
Payment Information
This website does not ask for card details in the reviewed request flow. If payment is offered after review, payment information is handled through the approved payment or invoice channel presented at that time.
Record Retention
Account, order-request, and support records may be retained as needed for customer support, dispute handling, compliance review, security, and lawful business records.
Customer Reviews
If reviews are enabled, Strada Vitality may process verified order eligibility, rating, review text, selected public identity, consent and policy version, content flags, moderation state, and audit events. Public pages show only approved review content, rating, safe display identity, publication date, and verified-customer status. A withdrawn or revised review may remain in restricted records for security, disputes, compliance, and lawful recordkeeping.
Research-Use Boundaries
Strada Vitality product records are provided for qualified laboratory research use only and are not medical advice, diagnosis, treatment, dosing instruction, or a human or veterinary-use service.